D I V E R S I T Y

7 advantages of VoIP over traditional telephony

This post is also available in: Español (Spanish)

Until a few years ago, many companies had a large iron box on which their calls depended. A lot of cables went in and out, fed by analogue or ISDN lines at best. Thus, SMEs could reach up to 30 voice channels if they had very expensive primary access.

Analogue telephony or ISDN accesses are now obsolete. More and more companies have opted for IP telephony. These are some of the advantages for which they have taken the step to VoIP.

Cost reduction

Did you know that if your company has several branches with the same IP telephony provider, the calls you make between them will be free? The same happens with calls to other clients of the same operator, since within the same operator these calls are normally not billed. Thus, one of the most important reasons why SMEs are switching to IP telephony is that they manage to lower the monthly bill significantly.

The price per minute of a VoIP call is much cheaper than using a traditional telephone line. Thus, a call from a landline to a mobile phone, lasting 5 minutes, would cost you on average 1.43 euros with analogue telephony, and 0.10 euros with VoIP, which means a saving of 93%. The difference is worth it!

Better sound quality

In systems or lines that were serviced by old or damaged copper pairs it was common to hear humming, interference and other noise during calls. Thus, the telephone conversation became unpleasant in some cases. With the advent of VoIP all this has disappeared and the sound quality has improved.

Bearing in mind that the human voice ranges from 50 Hz to 8 kHz, it is important to note that traditional telephony only reaches the frequency range of 300 Hz to 3.4 kHz and that VoIP provides audio from 50 Hz to 7 kHz, which is much more in keeping with reality.

All the channels you need

Unlike traditional telephony, where channels were limited to the chosen technology or contracted lines, you now have the possibility of having as many simultaneous channels as you need – no longer does someone have to “free the line” in order to call!

Make and receive calls from anywhere

Forget about call forwarding or leaving messages on your answering machine while you are away from your office. With VoIP you can use a smartphone with IP telephony software to create a user by using data and make and receive calls with it from anywhere. For example, Bria or Zoiper. This happens either because the user has a geographic number associated with it or because you use software that allows your office extension to be associated with your mobile phone as well. This way, whenever you want, you will be available, wherever you are.

Simple installation

IP telephony uses the Internet to achieve its purpose, so you can do without all the lines that come into your office and give you voice service. Thus, it will be enough with the line that gives you Internet connection.

All IP telephony communication is carried out using Ethernet cables that you probably already have, as it is the same one that connects your computers. In this way, if the workstations are composed of a computer and a telephone, you will not need to make a new internal installation: it is already done! The cable that used to be connected to the PC will now go to the new IP telephony terminal. From this device another Ethernet cable will come out to continue servicing the computer.

If you had a complex deployment and could not run the Ethernet cable to the endpoints, you could use a VoIP adapter and use the internal analog network with the phones you have so far. In any case, it is advisable to use Ethernet wired IP telephony terminals, and gradually remove the analogue pairs that will sooner or later cause problems.

Do you constantly move around the office and share the same phone with other people? There are wireless IP telephony terminals that facilitate mobility and their deployment.

The virtual PBX, always operational, no matter what

It is no longer necessary to allocate a physical space in your company to place the PBX. With VoIP, the PBX is in the Cloud, so you will also save on travelling to reconfigure it.

Do you need to change your incoming voicemail when you receive a call? Change skip groups? Timetables? With a virtual PBX you will be able to do it easily through a web panel. In this way, the call enters the virtual PBX and, depending on the established configuration, will be delivered to your company in the form and to the extensions you choose. If it is not within working hours, the PBX will indicate it by means of the voiceover which you will be able to configure and record in the most convenient way.

If, for any reason, whether it be a holiday or some unforeseen event, you have to leave your business without electricity, the virtual PBX will continue to respond. This way, you can tell your customers when you will be back on duty or set up a detour to a mobile phone. This, which seems so simple, could never be done with a physical PBX that was switched off.

Unlike analogue PBX, which require an almost continuous investment for maintenance, a virtual PBX allows everything to function correctly within its ecosystem. All the parts that make it up are managed in such a way that maintenance is transparent to you. In this way you will always have a completely up-to-date telephone system without having to worry about maintenance.

All the functions you need

The functionalities of traditional telephony are limited. Now, with VoIP, you have all the features you may need at your fingertips. For example:

  • Advanced caller identification.
  • Call waiting with your own music.
  • IVR (Interactive Voice Response).
  • Voicemail messages to a designated email account.
  • Display of details of calls made or received.
  • Call recording.
  • And much more…

Don’t wait any longer and make the leap to IP telephony. The advantages are multiple and weighty; you will gain in price, quality, efficiency, versatility and functionality. In the recent history of technology, it’s like switching from analogue to digital television. Don’t you miss the old tube televisions?